Saturday's flight to Sumburgh from Aberdeen was marred by the utter contempt shown to passengers by the despicable Servisair. But really, this is about British Airways' disdain for its Shetland routes: first they dump the responsibility for operating them onto Loganair, then ground services are hived off to Servisair, whose approach to what is, after all, a lifeline operation frequently involving medical emergencies, new-born children and the elderly is a disgrace.
Yesterday, the departure screens never showed the gate number for the BA 8772 flight, and only asking around eventually indicated where we were to queue. For an hour, as just one hapless check-in person (the other, apparently, had failed to turn up for work) tried to check in passengers for both the Shetland and Orkney flights. Ten minutes before departure, I was still waiting to get through security.
A Servisair supervisor, who could have helped ease the situation, did nothing but flaunt her walkie-talkie, patronise passengers and boss her minions about. If I didn;t HAVE to fly next time I travel south, I'd make a commitment here and now to travel only by boat (as long as NorthLink have fixed that electrical problem, the one that left the Hrossey drifting powerless of Sumburgh Head the other night).