Tuesday, June 03, 2008
Best bib and tucker and why I hate BT's miserable management
In full after-dinner entertainment mode at the Old Pulteney Grand Prohibition Ball (see below).
Meanwhile, I hate BT. Not their employees, and certainly not their engineers, who are fine folk. It's the management. They make you pay extra for business lines, then, when you try to report a fault, make you go through residential faults, who, after ages, try to put you through to business faults. Who won't call you back or answer their phone. It's not just incompetence, it's DELIBERATE incompetence. What happened to fault tracking online? Too convenient, and too revealing.
Posted by Tom Morton at 2:18 pm